Account and Data Deletion

1. How to Request Deletion

To request deletion of your SnkrsGame account and associated data, email us at support@snkrsgame.com or snkrsgram@163.com with the subject line Delete my SNKRSGAME account.

Please include the following information so we can locate your account:

• Your registered phone number, email address, or username.
• Your country or phone country code, if your account uses mobile login.
• A short statement that you want to delete your SNKRSGAME account and associated data.

Do not send your password, full payment card number, or other unnecessary sensitive information in the deletion request.

2. Verification

Before deleting an account, we may ask for reasonable information to verify that the requester owns or controls the account. This helps protect users from unauthorized deletion requests.

3. Data We Delete

After verification and subject to the retention rules below, we will delete or anonymize personal data associated with the account, including:

• Account profile information such as nickname, avatar, phone number, email address, and login identifiers.
• Saved delivery addresses, account preferences, push notification tokens, and device identifiers linked to the account.
• Community profile data, posts, comments, uploaded images, and legit-check submissions where deletion or anonymization is technically possible and not restricted by an active transaction, dispute, safety review, or legal requirement.
• Customer support records that are no longer required for legal, security, fraud prevention, or dispute resolution purposes.

Once an account is deleted, it generally cannot be restored. Coins, coupons, order history, community content, and app profile data may no longer be available.

4. Data We May Retain

Some information may be retained when necessary for legal, financial, security, fraud prevention, tax, accounting, or dispute resolution purposes. This may include:

• Order, payment, refund, invoice, logistics, and transaction records, normally retained for up to 7 years where required by law or accounting obligations.
• Fraud prevention, abuse prevention, security logs, and dispute records, normally retained for up to 2 years or longer where required for an active investigation, legal claim, or regulatory obligation.
• Data that has been aggregated or anonymized so it no longer identifies a specific user.

Retained data is limited to what is necessary for the purposes described above and is not used to maintain an active user account.

5. Processing Time

We aim to acknowledge deletion requests within 7 days and complete eligible deletion requests within 30 days after account ownership is verified. If an account has an active order, refund, payment issue, chargeback, fraud review, or legal request, deletion may be delayed until that matter is resolved.

6. Contact